Return & Refund Policy

Returns are accepted within 30 days from delivery. Items must be unused, uninstalled, and in their original packaging.

Contact us first to receive an RMA number before sending anything back. Reach us at orders@mahindra-partsdirect.com, by phone at 616-613-0430, or through our contact page. Returns sent without an RMA number may be delayed or refused.

The customer pays return shipping unless the return is due to our error or a defective item. We cover return shipping for an incorrect, damaged-on-arrival, or defective item.

We can provide a return shipping label on request. We will disclose the actual label cost before you use it. If you use our label for a customer-paid return, we deduct that actual label cost from your refund. No label cost is deducted for a return due to our error or a defective item. You may arrange your own trackable return shipping instead.

We do not charge a restocking fee. Please use a trackable shipping service — we are not responsible for return packages lost in transit.

Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the returned item. Any customer-paid return label deduction is handled as described above.

Exchanges are not accepted. To order a different part, please place a new order.

• Electrical parts that have been installed
• Special-order items
• Used or damaged items
• Opened fluids

These exclusions do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

If your order arrives damaged or you receive the wrong or a defective item, contact us with photos. We cover return shipping and will provide a refund at no cost to you.

For warranty issues, contact us with your order number and a description of the problem. We facilitate warranty claims directly with Mahindra on your behalf.